Shipping policy

Shipping Policy

Shipping destinations
We currently ship to eligible addresses in the United States. Available shipping methods, charges, and estimated delivery dates are displayed at checkout before payment.

Order processing
Orders are processed on business days. Delivery dates shown at checkout or in order communications are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other events outside our control can affect delivery.

Order tracking
When tracking is available, we will send tracking information to the email address used for the order. Tracking can take time to update after a shipment is handed to the carrier.

Address changes
Customers are responsible for entering a complete and accurate shipping address. Contact support@lovanalamp.com as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order has entered processing or shipped.

Lost, damaged, or incorrect shipments
If an order arrives damaged or incorrect, contact support@lovanalamp.com promptly with the order number and photos. If tracking shows delivery but the package cannot be located, first check the property and contact the carrier, then contact us for assistance.

Questions
For shipping questions, email support@lovanalamp.com.