Refund policy

Returns & Refunds

We offer a 30-day return window. You have 30 days after receiving your item to request a return.

Return eligibility
Items must be unused, uninstalled, in the same condition in which they were received, and returned in their original packaging with proof of purchase. Items sent back without an approved return request will not be accepted.

Starting a return
Email support@lovanalamp.com with your order number and the reason for your return. If your return is accepted, we will provide the return address and instructions.

Damaged, defective, or incorrect items
Please inspect your order after delivery and contact support@lovanalamp.com promptly if an item is damaged, defective, or incorrect. Include your order number and photos so we can review the issue.

Non-returnable items
Gift cards, installed or used products, and custom or special-order products cannot be returned. Items marked final sale are also not eligible for return.

Exchanges
The fastest way to exchange an item is to complete an approved return and place a new order for the replacement.

Refunds
We will notify you after we receive and inspect your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider might require additional processing time. If more than 15 business days have passed after approval, contact support@lovanalamp.com.